SQ319 LHR-SIN Aircraft B777-300ER Flight time 11h 55m
Leisure family trip. Booking made on Singapore Airline’s website (www.singaporeair.com) from the comfort of my home. Whole process for three passengers must have taken no more than 25 minutes. I even had the option to pre-book seats free of charge, after payment was confirmed and e-ticket issued.
The only slight issue – although it wasn’t applicable for our trip, is the inability to mix classes (i.e. Economy/Business combination) when booking online. 9/10
CHECK-IN /AT THE AIRPORT
Singapore Airlines (SQ) allows you to check in online up to 48 hours before departure thus confirming your choice of seats or improving if necessary and possible. You do however need to exchange the printout for a proper boarding pass at the airport. I was later explained that the reason they do so is if you are going to take advantage of SQ’s Boarding Pass Privileges, the outlets or suppliers only accept the genuine boarding card as proof.
SQ currently operates out of Terminal 3 at London Heathrow (LHR). They have dedicated check-in desks for First, Business and Economy class passengers and usually the process is carried out efficiently and courteously, in typical SQ fashion. On this occasion, it was no exception. Our bags were whisked away promptly and our seat selection honoured and confirmed. They also confirmed without us prompting our son’s Child Meal.
With no further business landside, we proceeded to go through passport control and security. Process was slow, due to large amount of passengers travelling at that time, but the process was carried out without any hitches. We had enough time to browse through the airside area before heading to the boarding gate. 10/10 for check in process
We headed to the gate once we saw the signs announcing that boarding was ready. SQ319 looked like a full flight as evidenced by the scrum slowly assembling at the boarding area. From the waiting area, we could see through the panoramic windows the gleaming and sleek B777-300ER sporting the smart SQ colours.
Boarding was called on time and the ground crew gave boarding preference to First and Business class passengers, as well as PPS members*, Krysflyer** gold and also Star Alliance gold cardholders through gate A1, which boards through the L1 door at the aircraft. Economy class passengers board via the A2 gate and through the L2 door. In this instance, priority is given to elderly and disabled passengers as well as families with small children.
Once through the threshold of L2 door, we were greeted by the smartly dressed male cabin crew, and the Singapore Girls donned in their beautiful Sarong Kebayas. Throughout the cabins, each crewmember helped passengers to their assigned seats and helped with their cabin luggage. All this of course, done with a smile and warm hospitality. As a nice touch, they addressed each child by their name and offered a bag full of goodies! A clever way of carving loyalty from a young age… 10/10
** Singapore Airlines’ frequent flyer program
*PPS is Krysflyers premium tier, for frequent travellers on Singapore Airlines and Silk Air Business and First class